5 Communication Tips for Engaging Customers
I know it is stating the bleeding obvious but these are the only methods to grow your business; To increase your revenue you need to get your current customers to buy more or get more customers. To...
View ArticleDon’t forget to SMILE! 5 customer service tips for face-to-face meetings
Online communication is all very well, but when it comes to face-to-face meetings, it’s the little things that can make all the difference. when it comes to face-to-face meetings, it’s the little...
View ArticleConsumer gifting behavior – Is your business packaging up the Gift of Giving?
In terms of revenue created and the value in experience for customers, gifts are an important part of the world economy, yet are we giving the gift of gifting to our customers? It’s an interesting...
View Article6 steps to getting more clients
As a consultant, I am sometimes asked by people how to get business without being pushy. Pushy sales people seem to be most people’s pet hate, so here are some tips for successful selling without the...
View ArticleThree simple steps to getting your first 10 clients
When you start a new business, you need to find someone to buy from you, often pronto. Finding these clients can be hard. You might not have a great idea of your target market. You might not have a...
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5 common mistakes that affect Customer Service and how to avoid them
Your Customer Service Team is the face of your company and it is important that all the human interactions are as good as your product. After working for 8+ years with Customer Service Teams, here are...
View Article6 advantages for developing a mobile app for your business
From social media platforms to news channels, you use apps all day, but have you thought about having your own? Announcing a new app is trendy and it is a good way to appear in the media, but let me...
View ArticleSocial media shaming – Tips on dealing with a social media crisis
The advent of social media has given every person with an account a voice. It has allowed the ordinary person to publicise any perceived discrimination. But like the metaphorical double-edged sword,...
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3 steps for connecting with your cream market
When you work with your ideal client, everything that is important to you just works as you like. Your ideal client values your time and your expertise. They pay on time and they refer business to you....
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How to restore your finances after a big change
Change is inevitable. We change jobs, move house and start families. We can be struck down with sickness, go through a divorce, or even lose a family member. Some of these things may happen, but some...
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7 marketing mistakes your small business might be making
Is Your Small Business Making These Marketing Mistakes? Most small businesses don’t have extra resources to throw around in a bid to get more customers. However, many decisions that are made don’t...
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The Gift of a Complaint
Having a thick skin in business is important but so is having a soft side that is vulnerable. If we operate in business with our defences up, we miss the learnings we can gather along the way. Such...
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Are you afraid of using video?
As someone who produces videos for a living, it still surprises me how often I come across people who are afraid of using video to help promote their business. It surprises me for several reasons: 1....
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Win or Learn – How to Profile A Customer
What if you entered a room with five people waiting for your presentation and you won the deal after fifteen minutes? Or does this seem too good to be true? One year ago I was in this exact situation...
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How business owners can stay accountable
Great businesses are born and developed every day. Yet with the constant pressure of making money, remaining ahead of trends, staying afloat and thriving in a competitive and overcrowded marketplace,...
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Giving Endlessly Should Not be the Calling of Your Business
In a competitive marketplace, customer service is a huge consideration for business owners and patrons. The creation of high-value products and services is often at the top of the priority list for...
View ArticleDon’t forget to SMILE! 5 customer service tips for face-to-face meetings
Online communication is all very well, but when it comes to face-to-face meetings, it’s the little things that can make all the difference.when it comes to face-to-face meetings, it’s the little things...
View ArticleConsumer gifting behavior – Is your business packaging up the Gift of Giving?
In terms of revenue created and the value in experience for customers, gifts are an important part of the world economy, yet are we giving the gift of gifting to our customers? It’s an interesting...
View Article6 steps to getting more clients
As a consultant, I am sometimes asked by people how to get business without being pushy. Pushy sales people seem to be most people’s pet hate, so here are some tips for successful selling without the...
View ArticleThree simple steps to getting your first 10 clients
When you start a new business, you need to find someone to buy from you, often pronto. Finding these clients can be hard. You might not have a great idea of your target market. You might not have a...
View Article